Our aim is to provide our customers with the highest possible service standards. To us, this means, fast response to service call outs when you need them, always having the required parts or toners in stock, and always being available for a call if you need to talk.
We believe the key to good service is good communication, so endeavor to keep our customers informed at all times, so you can focus on what you do best, whilst we do the same.
A single number provides access from anywhere on the UK mainland to one of our fully trained service control staff.
Your call will then be prioritized, and if it can’t be fixed right there on the phone, one of our dedicated fully trained engineers will be with you within a maximum of 4 hours to ensure machine downtime is kept to a minimum.
We are so confident in our response times that we will compensate you by up to £100 if we fail to get to you within the guaranteed period.
We believe that Service is our most important Product, it’s an area we take very seriously. From our national headquarters in Northampton, we hold all major parts in stock, toners are sent out with recorded next day delivery, and we only use manufacturer approved parts & supplies.
With these standards, In working with Ican you can guarantee a quality of service that we think is unmatched by our competitors. Allowing you to rest easy in the knowledge you have made the right choice for your organisation.